1. exchange policies
we do not offer refunds on purchase(s) made. we only accept exchange with the same product or in any case the same product is not available, then you may exchange with a different product that is of similar value. you must ensure that you have the receipt of purchase, in order to do an exchange. validity: within 30 days of purchase.
2. what happens if the item i paid for and received doesn’t fit me well, am i able to return it with a refund?
not happy with your purchases? you are allowed to exchange purchased item with another item that is available in our inventory whether it is an exchange of size/colour or even a change of item/s with the receipt for an exchange. all web credit available only applies for one exchange and cannot be brought forward for future use. if total amount of replacement item/s is of lower store value than the previous total purchased amount, the excess amount will be forfeited. if replacement item is of higher retail value than the previous purchased amount, customers will make up the difference. the difference have to be paid upfront before we send the item(s) back to you.
3. what happens if the product i want to exchange (whether size exchange/colour exchange/a new item) is not available in your inventory?
items are subject to availability at time of request of exchange. should there be no products to exchange under all circumstances, we apologize in advance and hope that you will find something suitable in future collections. you credit will still remain with us in good faith that an exchange can still be done with no time limit imposed. do take note that customer is eligible for one time exchange for one time return trip.
4. do you accept all product exchange(s)?
unfortunately, due to hygienic reasons, we do not offer exchange for any undergarments, whether it is for women or men. we appreciate your kind understanding and apologize for any inconvenience caused.
5. if i want to find out more, who or how do i contact you?
send us an email at firstname.lastname@example.org and send your item to:
• Suite E-13-16, Level 13, Block E, Plaza Mont Kiara, No. 2, Jalan Kiara, 50480 Kuala Lumpur, Malaysia.