delivery info

1.     general

at ziboosa, we want our customer’s deliveries to go as smoothly and as fast as possible. we will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.

if the recipient's address is incorrect and delivery was attempted to the address, we are not responsible for deliveries made to incorrect addresses submitted to us by the customer. if such a delivery is made, the customer assumes responsibility for the entire purchase. in some cases, we may phone the recipient to ensure they will be home to accept the delivery.

the customer assumes all liability for requests to leave deliveries at the door. we highly discourage the request of leaving a delivery on a doorstep, porch, yard or any location where the recipient cannot accept it themselves. we cannot be held responsible for missing or faulty product due to this request.

2.     how long do I have to wait for my order to arrive?

all orders are processed and dispatched from our warehouse within 3-4 business day; we will keep you updated with the status of your order and also the tracking number of the parcel. from there, you will receive your order as per the shipping schedule and may track your parcel online on a real time basis.

3.     delivery to work address

yes, we can deliver to a workplace or a residential address, whichever is convenient for you.

4.     delivery to p.o. box address

we regret that we are unable to deliver to p.o. box address, as the courier service requires recipient to sign for the parcel.

5.     customs and import duties for orders placed from outside malaysia

if you are placing an order from outside of malaysia, please note that customs and import duties may be applicable depending on your country. we are glad to say that most of our customers were not charge any customs or duties so far. if you are planning to purchase a large order, it may be a good idea for you to check with your local authority.

6.     domestic shipping (malaysia)

please click here  for more details.

7.     international shipping

please click here  for more details.